Privacy Policy

1. Information We Collect

We collect information to provide seamless B2B transactions, verify authorized wholesale accounts, fulfill bulk carton orders, and improve our manufacturing and distribution services.

• Business & Verification Data: Business entity name, trade name, Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), trade licenses, and authorized contact person credentials.
• Contact Information: Official business email address, mobile/telephone numbers, registered business address, billing address, and warehouse/shop shipping destination pincodes.
• Dealer Account Credentials: Login username, encrypted account passwords, order preferences, and assigned volume discount tier eligibility.
• Transaction & Order History: Records of wholesale product inquiries, carton quantities ordered across electrical and kitchenware lines, GST tax invoices generated, payment status, and order dispatch references.
• Technical & Usage Data: IP address, device type, browser specifications, operating system, pages visited, session duration, and referral URLs.

2. How We Use Your Information

We utilize collected business data strictly for legitimate operational, statutory, and trade fulfillment purposes:

• Processing & Fulfilling B2B Orders: Managing bulk carton and inner pack packaging, generating mandatory GST tax invoices, preparing E-Way bills, and coordinating freight logistics across Indian states.
• Dealer Verification & Tier Pricing: Verifying GSTIN authenticity, determining wholesale discount tiers, and evaluating commercial trade terms for authorized distributors.
• Customer Support & Communication: Sending order confirmations, dispatch tracking details, invoice copies, catalog updates (electrical accessories and kitchenware additions), and handling warranty or technical queries.
• Legal & Regulatory Compliance: Maintaining audit records required under Indian GST statutes, Income Tax Act, and responding to lawful requests from statutory government authorities.
• Platform Security: Monitoring platform integrity, preventing unauthorized login attempts, detecting fraudulent orders, and safeguarding proprietary B2B pricing.

3. Payment Processing & Cashfree Integration

All online financial transactions on kwinsindia.com are processed through Cashfree Payments India Private Limited("Cashfree"), an RBI-authorized and PCI-DSS Level 1 compliant payment gateway service provider.

• Supported Payment Modes: Payment options supported include Unified Payments Interface (UPI via Google Pay, PhonePe, Paytm, BHIM) and Net Banking across Indian commercial banks via the Cashfree Payment Gateway.
• Financial Data Security: Your sensitive financial details—such as card numbers, bank account credentials, or UPI PINs—are handled directly on Cashfree's encrypted servers. K-WINS does not store, view, or record raw credit card numbers or bank passwords on our servers.
• Transaction Logs: We maintain payment reference tokens, transaction IDs, payment mode indicators, and success status provided by Cashfree solely for invoice reconciliation and statutory accounting.

4. Data Security & Storage

We deploy robust administrative, technical, and physical security measures to safeguard your business and personal data against unauthorized access, loss, alteration, or disclosure:

• Encryption Standard: All web traffic on kwinsindia.com is protected using 256-bit SSL/TLS encryption.
• Access Controls: Access to sensitive dealer data and transaction records is strictly restricted to authorized administrative personnel operating under non-disclosure obligations.
• Data Retention: We retain business records and transaction data for as long as required to fulfill active dealer relationships and satisfy mandatory statutory retention periods under Indian tax and commercial laws (typically 8 years for tax invoices).

5. Cookies & Tracking Technologies

Our website uses essential and analytical cookies to deliver a responsive B2B user experience:

• Essential Session Cookies: Maintain your active dealer login session, retain items added to cart during carton volume calculations, and keep checkout security intact.
• Analytics Cookies: Help us analyze aggregated platform usage statistics, page load performance, and popular product categories (e.g., modular switches, MCBs, junction boxes, kitchen peelers, gas lighters, and utility accessories).
• Managing Preferences: You can modify your browser settings to decline non-essential cookies. However, disabling essential session cookies may prevent proper functionality of dealer cart management and account access.

6. Third-Party Services & Data Sharing

We do not sell, rent, or trade your business or personal information to third-party data brokers or external marketing agencies. Data is shared exclusively with necessary service partners under strict confidentiality:

• Logistics & Freight Carriers: Destination warehouse/shop address, contact person name, and phone number are shared with transport partners (e.g., V-Trans, TCI Express, local surface cargo carriers) for dispatching master cartons.
• Payment Gateway: Cashfree Payments India Pvt Ltd for authorization and reconciliation of digital payments.
• Statutory Bodies: GST Portal (GSTN), Income Tax Department, and regulatory authorities when legally mandated under Indian law.

7. Your Rights & Business Choices

As a registered dealer or client, you maintain full control over your information:

• Review & Update Data: Modify or update your business profile, contact numbers, and delivery addresses via the Account Portal or by contacting customer support.
• Account Deactivation: Request account closure by sending a written request to support@kwinsindia.com. (Past statutory tax records will be retained as legally mandated).
• Communication Opt-Out: Unsubscribe from non-essential promotional updates or new product launch broadcasts at any time.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our administrative office using the details below: